All our tours and itineraries are private.

All the tours and experiences presented require a minimum of 2 participants.

Our tours are made in Mercedes vehicles with capacity for 7 participants.

The departure for all tours is from the City of Lisbon. Any pick-up or drop-off outside the city of Lisbon will be subject to the payment of an extra fee. The pick-up and drop-off place must be indicated by the guest upon reservation of the tour.

In case baby car seat are necessary for the transport of children, they must be requested upon reservation or up to 48 hours before the tour.

In case one or more passengers suffers from a special condition, this must be communicated upon reservation of the tour.

Van Go Tourism assumes no responsibility from items or personal belongings left in the vehicles or at the places visited during the tour.

Van Go Tourism cannot be liable for delays occurred due to the traffic or weather conditions.

It is not allowed to smoke or drink alcoholic beverages in the vehicles. When necessary, and if possible, breaks may be made at the request of the guest, provided that the guide considers it to be possible and that it does not disrupt the execution of the tour.

Van Go Tourism is an environment-friendly company, and therefore we ask all our guests not to litter out of the window or during the walks.

All the prices include VAT.

 

Included in the Tours

Guided visits inside the monuments – Portuguese, English, French and Spanish
Pick-up and drop-off from hotel/accommodation
Transport in air-conditioned vehicle
All obligatory insurances
Wi-fi and Water aboard
Parking, Fuel and Tolls

 

Not included in the tours

Tickets for monuments and attractions
Meals and drinks
Personal expenses
Gratuities

 

Booking

The execution of all tours always requires previous confirmation from Van Go Tourism.

 

Payment

The total amount of the tour or itinerary must be paid upon reservation.

In case of non-payment, the tour will be cancelled and will not take place.

 

Cancellation of Day Tours

Any cancellation must necessarily be sent to: booking@vangotourism.com indicating the tour which is to be cancelled.

For any cancellation made until 72 hours before the tour, you will be totally refunded of the amount paid.

For any cancellation made between 72 hours and 48 hours before the tour, you will be refunded 50% of the total amount paid.

For any last-minute cancellation made 24 hours before the tour, you will not be refunded.

 

Cancellation of Multi-Day Tours

Any cancellation must necessarily be sent to: booking@vangotourism.com indicating the tour which is to be cancelled.

For any cancellation made until 7 days before the tour, you will be totally refunded of the amount paid.

For any cancellation made between 7 days and 72 hours before the tour, you will be refunded 50% of the total amount paid.

For any last-minute cancellation made 72 hours before the tour, you will not be refunded.